National Eye Security has a rigorous selection procedure that is guided by the need to have the best skills mix and to maximise on experience and expertise.All our staff receive intensive in-house training to ensure fitness for purpose andare all police cleared to eliminate moral hazards and criminal risk. We hold regular meetings with clients in order to evaluate whether the company's security standards are maintained and changes are made where neccessary. In additon NES provides customised training to clients who have unique operational requirements. We accept suggestions from clients and are ready to incorporate changes to our operations in the interest of the client.
National Eye Security has efficient supervision systems in place to ensure all our clients get high service levels. We have experienced operations and management teams and a member of the operations management is on duty and available 24 hours for reaction purposes. Supervisors carry out regular visits at clients premises through out the 24 hour shift.Our supervision system begins at parade points before deployment. All guards are checked to ensure that they go to their posts in a sober state and right frame of mind.
Over and above the presence and availability of our supervisors, our top managers make themselves available at short notice for any requests from clients that require urgent attention. Top management take turns to visit clients to check and confirm the level and consistency of service delivery.
National Eye Security has proper operational procedures in regard to resolving any grievances that may arise from time to time.
Sickness: We make use of security guards on standby to cover up for sick guards. Absenteeism: Security guards are assigned to cover up for absent employees and three guards are on standby at all times for this purpose.
State Of the Art Control Room : National Eye Security boasts of a control room that is equipped with state of the art technology to ensure that all operations are well coordinated. The integrated control room provides:
• Live Vehicle Tracking (Cash in Transit and Customer Vehicles)
• General Real Time Communication (Intra and Inter Branch Communication)
• Electronic Guard Monitoring
• Radio Link (Reaction / Rapid Response Services)
We believe that a healthy and safe working environment is critical to high performance standards by our employees, guards in particular.hence we ensure that all guards are properly inducted in general health and safety matters. National Eye Security is registered with the National Social Security Authority and all its guards are protected. We have a doctor who looks after employees in the event of illness or injuries while on official duty. We provide uniforms and protective clothing to all security personnel for their health and safety.
Our clients get regular feedback on general security issues and any related matters over and above monthly security reports and updates.